Decortrait™ creates dimensional wall art and sculptural wall décor designed for spaces such as living rooms, entryways, bedrooms, and studies. Each product page describes the specific piece and its listed specifications.

The collection names are Quiet Forms, inspired by natural forms and textures, and Architectural Echoes, inspired by architectural shapes and geometry. Browse each collection to see the pieces currently available.

No. Materials and finishes vary by product. Check the product page for the materials and surface details listed for the specific wall piece you are considering.

Review the product dimensions on its product page and measure the intended wall area before ordering. Consider the full width and height of the piece, nearby furniture, and the space needed around it.

Screen settings, lighting, and the surrounding wall color can affect how a product appears in photographs. Product images are intended to show the piece, while the product description provides its listed color and finish information.

Dimensions and weight are listed on the relevant product page. Check these specifications before purchase, especially when planning a display location or selecting wall-mounting hardware.

Materials and finishes differ between pieces. Refer to the product page for that item’s listed materials, finish, and surface characteristics. Do not assume that a finish or material used for one piece applies to another.

Follow the installation details provided on the product page or with the item. Select mounting hardware appropriate for both the wall construction and the product’s listed weight. Confirm that the mounting points and wall can support the piece before installation.

If you are unsure which hardware is suitable for your wall, consult a qualified installer. Product-specific mounting details take precedence over general guidance in this FAQ.

Follow any care instructions provided for the specific product. Unless its product page states otherwise, use a soft, dry cloth and avoid abrasive pads, harsh cleaners, and excess moisture, which may affect the surface or finish.

Available destinations and shipping options are shown at checkout. If your delivery address cannot be selected there, the website is not currently offering delivery to that address.

Orders are processed within 1–3 business days after payment is confirmed. For U.S. orders, estimated carrier transit time is 5–10 business days after dispatch. The estimate shown at checkout applies if it differs for your order. Transit estimates are not guaranteed delivery dates.

Available shipping methods and their costs are displayed at checkout before you submit payment. Review the final order total there before completing your purchase.

When tracking information is available, it is sent to the email address provided at checkout after the package is handed to the carrier. Tracking can take up to 48 hours to show its first update.

If tracking has not updated for 5 consecutive business days while the package is in transit, email service@decortrait.com with your order number. We will review the available tracking information.

Check the delivery location, household members, building reception, parcel lockers, and any carrier notice. If the package is still missing, contact us within 5 calendar days of the delivery scan with your order number.

You may request a change-of-mind return within 30 calendar days after delivery. The item must be unused, uninstalled, unmodified, and returned with its original packaging and included parts. Contact service@decortrait.com before sending anything back so we can provide return instructions.

For an approved change-of-mind return, the customer pays the return shipping cost. If the return is for a confirmed damaged, defective, or incorrect item, Decortrait™ provides return instructions and covers the reasonable return shipping cost. Contact us before shipping the item.

After an eligible return is received and approved, the refund is submitted to the original payment method within 5 business days. Your bank or payment provider may need additional time to post the credit.

Email service@decortrait.com within 7 calendar days after delivery where practicable. Include your order number, a description of the issue, and clear photographs of the product and packaging if available.

Keep the item and packaging until we review the issue and provide instructions. The 7-day reporting request does not limit rights that cannot be restricted under applicable law.

Payment methods available for your order are shown at checkout. Available options may vary by location, device, order, and payment-provider requirements.

No. Do not send full card numbers, security codes, account passwords, or one-time verification codes by email or text. Enter payment information only through the checkout or payment interface presented on the website.

Check your order confirmation and ask other authorized users of the payment method whether they placed the order. If the charge remains unrecognized, contact your bank or payment provider and email us with any order or transaction reference available. Do not include full card details.