Store Operator and Scope

This website is operated by Hangzhou Chaowayun Technology Co., Ltd. under the brand name Caldovyn™. In these Terms and Conditions, “Caldovyn™,” “we,” “us,” and “our” refer to the company operating this website.

These Terms and Conditions apply to your access to and use of caldovyn.com, including browsing the website, placing an order, and communicating with our customer service team. By using the website or submitting an order, you agree to these terms.

If you do not agree to these terms, do not use the website or place an order through it.

Eligibility

You must be legally able to enter into a binding agreement under the laws that apply to you to place an order on this website. If you are placing an order for another person or entity, you confirm that you have authority to accept these terms on their behalf.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or contacting us. You are responsible for keeping your account credentials confidential and for activity conducted through your account.

Product Information

Our products are wall-hanging decorative art and sculptural wall pieces. Product pages may include descriptions, dimensions, materials, weight, images, and installation information to help you assess each item before ordering.

We make reasonable efforts to display product images and colors accurately. The appearance of a color, finish, or texture may vary between screens and in different lighting conditions. Such display variation does not change the product specifications stated on its product page.

Product dimensions and weights are stated in the units shown on the relevant product page. Review the listed dimensions and installation details before purchase to confirm that the item is suitable for your intended wall and display location.

Orders and Acceptance

When you submit an order, you are making an offer to purchase the products in your cart at the prices and on the terms shown during checkout. An automated order confirmation acknowledges receipt of your order; it does not by itself constitute acceptance.

We accept an order when we confirm that it has been accepted or begin processing it for fulfillment. We may decline or cancel an order if payment cannot be authorized, information needed to fulfill it is incomplete, a product is unavailable, or we identify an apparent pricing or listing error. If payment has already been collected for an order that we cancel, we will arrange a refund to the original payment method.

Please check your order details, delivery address, and contact information before submitting checkout. Contact us promptly if you notice an error after placing an order.

Prices, Currency, and Taxes

Product prices and the currency charged are displayed on the website or during checkout. The order total shown at checkout is the amount payable for the items and any charges displayed there.

Any applicable taxes, duties, or other charges are handled as shown at checkout or as required by the laws that apply to the order. Charges imposed by a destination authority after dispatch are the responsibility of the recipient where required by law.

We may update product prices at any time. A price change does not alter an order that we have already accepted, except where a correction is required due to an obvious listing or pricing error.

Payment

Payment must be completed using a payment method offered at checkout. By submitting payment details, you confirm that you are authorized to use the selected payment method and authorize the applicable charge for your order.

Payment processing may be handled by third-party payment providers. We do not control the independent systems of those providers. An order may not be processed until payment has been authorized and confirmed.

If a payment is declined or reversed, we may pause or cancel the order until the payment issue is resolved. Contact your payment provider if you need information about a charge appearing on your account.

Order Processing and Shipping

Available shipping destinations, delivery options, shipping charges, and any estimated delivery information are displayed during checkout or on the relevant website page. The options shown for your address at checkout govern the order.

Delivery estimates are estimates and may be affected by carrier operations, customs processing, weather, or other events outside our control. We are not responsible for delays caused by inaccurate or incomplete delivery details supplied with an order.

You are responsible for providing a complete and deliverable address. If a shipment cannot be delivered because the address is incorrect or the recipient is unavailable, additional delivery arrangements may be required.

Order Changes and Cancellations

Contact us as soon as possible if you need to request a change or cancellation. We can make a change only if the order has not progressed to a stage where the requested change is no longer practicable.

A request is not effective until we confirm it. If an order has already been prepared for dispatch or shipped, it may no longer be possible to change or cancel it. Any return after shipment will be handled under the applicable return terms and mandatory consumer rights.

Returns and Refunds

Returns, exchanges, and refunds are governed by the Return & Refund Policy displayed on this website and by any consumer rights that cannot legally be excluded. Please review that policy before placing an order.

Where a return requires prior authorization, contact customer service before sending the product back. Products should be returned with the included components and protective packaging where reasonably possible. A refund, if approved, will be issued according to the applicable return terms and payment-provider processing procedures.

Nothing in these Terms and Conditions limits a consumer right that cannot be limited under applicable law.

Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, or different from the item ordered, contact us at service@caldovyn.com and include your order number, a description of the issue, and clear photographs where available.

We will review the information and explain the available resolution under the applicable policy and law. Keep the item and its packaging until we provide instructions, as they may be needed to assess or resolve the issue.

Promotions and Discount Codes

Promotional offers and discount codes are subject to the conditions stated with each offer. Unless the offer expressly allows it, a discount code may be used only once per order and cannot be exchanged for cash or applied retroactively to an order already submitted.

We may correct, suspend, or withdraw a promotion where required by law or where an offer has been published in error. Any specific promotion terms shown at the time of use apply to that promotion.

Product Use and Care

Our wall art is intended for decorative indoor display unless the relevant product page expressly states otherwise. Follow the product-specific installation instructions and use mounting hardware suitable for the wall type and the product’s stated weight.

Before installation, check that the wall and mounting points can support the item securely. If you are unsure about the wall structure or appropriate hardware, consult a qualified installer. Keep wall art securely mounted and out of reach of children where necessary.

Clean products according to any care instructions provided with the item or on its product page. Do not use cleaning methods or chemicals that may damage the material or finish.

Intellectual Property

The website and its content, including text, product descriptions, photographs, graphics, logos, page designs, and other materials, are owned by or licensed to Hangzhou Chaowayun Technology Co., Ltd. and are protected by applicable intellectual property laws.

The Caldovyn™ name and related brand identifiers may not be copied, used, modified, or reproduced without prior written permission, except where permitted by law. Purchasing a product does not transfer ownership of the intellectual property associated with the product or its design.

You may use the website for personal, non-commercial purposes. You may not reproduce, distribute, publicly display, commercially use, or create derivative works from website content without our prior written consent.

Third-Party Services

The website may rely on third-party services to support functions such as payment processing, analytics, hosting, and delivery. Those services may be subject to separate terms and privacy practices provided by their operators.

Links to third-party websites, if present, are provided for convenience. We do not control the content, availability, or practices of independent third-party websites.

Events Outside Our Control

We are not responsible for a delay or failure to perform an obligation when it is caused by an event beyond our reasonable control, including natural disasters, severe weather, public emergencies, government action, transport disruption, labor disputes, or interruption of essential services.

If such an event affects an order, we will take reasonable steps to limit the impact and provide relevant updates where practicable. This clause does not remove any consumer rights that apply by law.

Liability and Consumer Rights

Nothing in these terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, intentional misconduct, or any consumer rights that cannot legally be waived.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses that were not reasonably foreseeable when the order was placed. This does not affect your statutory rights or remedies.

You are responsible for using and installing wall art safely and in accordance with the product information. We are not responsible for damage caused by improper installation, unsuitable mounting hardware, misuse, or failure to follow care instructions, except where applicable law provides otherwise.

Updates and Severability

We may update these Terms and Conditions by publishing a revised version on this page. The revised version takes effect when published unless a later effective date is stated. The version in effect when you place an order applies to that order, subject to mandatory legal requirements.

If a provision of these terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision does not waive our right to enforce it later.