Who We Are

This website is operated by Hangzhou Juwan Network Technology Co., Ltd. under the brand name Decortrait™. In this policy, “Decortrait™,” “we,” “us,” and “our” refer to Hangzhou Juwan Network Technology Co., Ltd.

This policy applies to personal information collected through decortrait.com, including when you browse the website, make a purchase, sign up to receive marketing messages, or contact customer service.

Information We Collect

The information we collect depends on how you interact with our website and services. It may include the following categories:

We collect information directly from you, automatically through your use of the website, and through service providers that help operate the store or complete your order.

How We Use Information

We use personal information for the following purposes:

• To accept, process, fulfill, and provide updates about your order.
• To arrange payment, delivery, returns, refunds, and customer support.
• To respond to your questions and communicate with you about your account or purchase.
• To operate, maintain, and improve the website and shopping experience.
• To protect the website, customers, and our business against fraud, unauthorized activity, and security incidents.
• To comply with legal obligations, enforce our terms, and respond to lawful requests.
• To send marketing communications when permitted by law and consistent with your preferences.

We use information only for purposes connected to the way it was collected, for purposes explained to you, or for another purpose permitted by applicable law.

Cookies and Similar Technologies

Our website and its service providers use cookies and similar technologies to support store functions, remember settings, understand website activity, and improve website performance.

These technologies may support functions such as keeping items in your cart, processing checkout, maintaining security, and understanding how visitors use the website.

You can manage cookies through your browser settings. Blocking cookies may prevent parts of the website, including cart or checkout functions, from working correctly.

How We Disclose Information

We disclose personal information as needed to operate the store, provide services, fulfill orders, protect our business, or meet legal requirements. Recipients may include:

• Shopify and store technology providers that host or support the online store, checkout, order management, and related store functions.
• Payment providers that process payments and help detect or prevent unauthorized transactions.
• Shipping and delivery providers that receive delivery details needed to transport and deliver your order.
• Customer service and technical service providers that help us respond to inquiries, maintain the website, or provide store services.
• Professional advisers and public authorities when disclosure is necessary to comply with law, respond to a lawful request, protect rights, or address fraud and security concerns.

Service providers may use information as needed to perform services for us or as otherwise permitted by law. Their own processing may also be subject to their privacy notices and legal obligations.

Marketing Communications

We send promotional emails or text messages only where permitted by applicable law and, when required, after obtaining your consent. You can unsubscribe from marketing emails using the unsubscribe instructions in the message. For marketing text messages, reply STOP where that option is provided.

Opting out of marketing does not stop service messages about an order, account, delivery, return, security issue, or other transaction-related matter.

Data Retention

We retain personal information for as long as needed to provide services, complete transactions, maintain business and financial records, resolve disputes, enforce agreements, and meet legal obligations.

When information is no longer needed for these purposes, we will delete it, anonymize it, or securely isolate it where deletion is not immediately practicable or where the law requires continued retention.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You should use a unique password for any account and avoid sending payment card details through email or customer service messages.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have other rights under applicable law.

To submit a request concerning your personal information, email service@decortrait.com with the subject line Privacy Request. Include enough information for us to identify the relevant account or transaction, but do not send full payment card details or government identification unless we specifically request information that is legally necessary to verify your request.

We may need to verify your identity before completing a request. We will respond within the time required by the law that applies. Some requests may be limited or denied where the law allows us to retain or use the information.

You may designate an authorized agent to submit a request where applicable law permits. We may require proof of the agent’s authority and verification of your identity.

International Data Transfers

Decortrait™ is operated by Hangzhou Juwan Network Technology Co., Ltd. in China. Our service providers may process or store information in China, the United States, or other countries where they or their systems operate.

These locations may have data protection laws that differ from those in your place of residence. Where required, we use measures intended to provide an appropriate level of protection for international transfers.

Children’s Privacy

Our website and products are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If you believe a child has provided personal information to us, contact us at service@decortrait.com. We will review the request and take appropriate steps as required by applicable law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. When we make a change, we will publish the revised policy on this page and update the “Last updated” date above.

The revised policy applies from the date it is published unless applicable law requires a different notice or effective date.