Return Period

You may request a return for an eligible product within 30 calendar days after the date the order is delivered. The delivery date is the date shown in the carrier’s delivery confirmation.

To meet this deadline, send your return request to service@decortrait.com no later than the 30th calendar day after delivery. A return is not approved until Decortrait™ confirms the request and provides return instructions.

Eligibility for a Change-of-Mind Return

For a return requested because you changed your mind, the product must be unused, uninstalled, unmodified, and returned with its original packaging, included parts, and protective materials.

Wall art that has been mounted, installed, altered, or damaged after delivery is not eligible for a change-of-mind return. Please handle the product carefully while deciding whether to keep it and retain its packaging until you have made that decision.

We do not charge a restocking fee for an approved return. This change-of-mind return option does not limit any rights you may have under applicable consumer-protection law.

How to Request a Return

Email service@decortrait.com with the subject line Return Request. Include:

• Your order number
• The name of the product you want to return
• The reason for the return
• Photographs of the product and packaging, if the item is damaged, defective, or incorrect

We will review the request and reply with the decision and, if approved, the return instructions. Do not send a product to the company address shown in the contact section unless we have specifically confirmed that address as the return destination.

Pack the approved return securely and follow the instructions provided. Keep the carrier receipt and tracking number until the return has been received and the refund decision has been communicated.

Return Shipping

For an approved change-of-mind return, the customer is responsible for the return shipping cost. The original shipping charge, if any, is not refunded for a change-of-mind return.

If the return is due to a confirmed defect, damage on arrival, or an incorrect item, Decortrait™ will provide return instructions and cover the reasonable return shipping cost. Contact us before shipping the item so we can confirm the process.

We recommend using a trackable shipping service and keeping proof of postage. For a change-of-mind return, the customer is responsible for the product until it reaches the return destination.

Damaged, Defective, or Incorrect Items

Check your order after delivery. If a product arrives damaged, appears defective, or is different from the item ordered, email service@decortrait.com within 7 calendar days after delivery where practicable. Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label if available.

The 7-day reporting request helps us investigate the shipment promptly. It does not remove any rights or remedies that cannot be limited under applicable law.

After reviewing the information, we will confirm the available resolution. Depending on the circumstances and applicable law, this may include a replacement, repair, or refund. Do not discard or return the item until we provide instructions.

Refunds

Once an approved return arrives, we will inspect it to confirm that it meets the applicable return conditions. We will email you with the outcome.

For an approved refund, we will submit the refund to the original payment method within 5 business days after the return is approved. Your bank or payment provider may require additional time to post the credit to your account.

For an approved change-of-mind return, the refund covers the product price and applicable product taxes. The original shipping charge is not refunded. If the return is due to a confirmed damaged, defective, or incorrect item, the refund will include applicable charges as required by law.

We do not issue refunds to a different payment method unless the original payment method is unavailable and an alternative is agreed with you.

Exchanges

We do not process direct product exchanges. To request a different product, submit a return request for the original item if it meets the return conditions, then place a separate order for the replacement product.

If the original item is damaged, defective, or incorrect, contact us before placing a replacement order so we can review the issue and confirm the appropriate resolution.

Items Not Eligible for Return

A product is not eligible for a change-of-mind return if it is returned after the 30-calendar-day request period, has been installed or used, has been modified or damaged after delivery, or is missing included components or packaging needed to protect it during return shipment.

If a product is marked as final sale on its product page or at checkout, it cannot be returned for a change of mind. Final-sale status does not remove any remedy required for a product that is defective, damaged, incorrect, or otherwise covered by mandatory consumer-protection law.

Order Cancellations

Contact us immediately if you want to cancel an order. We can cancel it only if it has not entered fulfillment or shipment. Cancellation is effective only after we confirm it by email.

If an order has already shipped, it cannot be canceled in transit. You may request a return after delivery under this policy, subject to the applicable eligibility conditions.

If we cancel an order after payment has been collected, we will submit a full refund to the original payment method within 5 business days after confirming the cancellation. The payment provider may require additional time to post the refund.

Delivery Issues

If tracking shows that an order was delivered but you cannot locate it, first check the delivery location, household members, building reception, and carrier delivery notice. If the order is still missing, contact us at service@decortrait.com with your order number.

If an order is lost in transit or has not arrived within the delivery period communicated for that order, contact us so we can review the shipment with the carrier and determine the appropriate next step.

Consumer Rights

This policy provides the return and refund terms offered by Decortrait™. It does not exclude, restrict, or replace any consumer rights or remedies that apply to your purchase and cannot legally be excluded or limited.

If applicable law gives you a right that is more favorable than a term in this policy, the applicable legal right will apply.