Payment Methods

The payment methods available for your order are displayed at checkout. The available options may depend on your location, device, order, and payment-provider requirements. Only methods shown as available at checkout can be used for that purchase.

We do not accept payment details sent by email, text message, or telephone. Enter payment information only in the checkout fields provided on decortrait.com or in the payment-provider interface presented during checkout.

Currency, Prices, and Taxes

Product prices, the order currency, shipping charges, and applicable taxes are displayed on the website or at checkout before you submit payment. Review the final order total before completing your purchase.

If your bank or payment provider converts the order into another currency, it may apply its own exchange rate or conversion fee. Decortrait™ does not set or control those charges.

Any import duty, customs charge, or tax not collected at checkout is handled as described in the Shipping Policy and may be charged by the destination authority or payment provider.

When You Are Charged

By submitting an order, you authorize the selected payment provider to process the amount shown at checkout. Your payment may be authorized or charged when you place the order, according to the payment method and provider used.

An order is not ready for processing until payment is successfully confirmed. If the payment provider cannot confirm payment, the order may remain incomplete or be canceled.

Your statement may show a payment descriptor associated with Decortrait™, Hangzhou Juwan Network Technology Co., Ltd., Shopify, or the payment provider. The exact descriptor is determined by the provider and financial institution.

Payment Authorization and Order Review

A payment authorization confirms that a payment method may be used for the transaction; it does not guarantee that an order will be accepted or shipped. We may review an order for payment, availability, address, or security issues before fulfillment.

If we cannot accept or fulfill an order after payment has been collected, we will notify you and submit any required refund to the original payment method. Refund posting time depends on your payment provider and financial institution.

Payment Security

Checkout and payment processing are provided through Shopify and payment services enabled for the store. Payment information is handled by the relevant payment provider under its security and privacy practices. We receive transaction information needed to confirm payment, fulfill orders, provide support, and manage refunds.

Do not email or message us your full card number, card security code, account password, or one-time verification code. Decortrait™ will not ask you to send those credentials by email or text.

For your protection, use a private device and trusted network when checking out. If you suspect someone has used your payment method without permission, contact your bank or payment provider immediately and notify us if the transaction relates to an order on our website.

Failed or Declined Payments

A payment may fail because of an incorrect billing detail, a bank security check, insufficient funds, a provider outage, or another reason determined by your financial institution or payment provider.

If checkout reports that payment was declined, verify the details you entered and contact your bank or payment provider for the reason. Do not submit repeated payment attempts if your account shows a completed charge. Contact us with the order number and transaction details, excluding full card numbers and security codes.

A temporary authorization may appear even when an order is not completed. Your bank or payment provider controls the release of that authorization and the time it takes to disappear from your account.

Refunds and Charge Questions

Approved refunds are submitted to the original payment method in accordance with the Return & Refund Policy or other applicable order resolution. We do not control the time your bank or payment provider takes to post a refund after it has been submitted.

If you do not recognize a charge, first check your order confirmation and ask other authorized users of the payment method whether they placed the order. If the charge remains unrecognized, contact your bank or payment provider and email us at service@decortrait.com with any order or transaction reference available.

Please contact us promptly about a billing concern so we can locate the transaction and review it with the relevant provider.

Fraud Prevention

We and our payment providers may use transaction details and order information to verify payment, detect unauthorized activity, and protect customers and the store. An order may be held, declined, or canceled if a payment cannot be verified or a transaction presents a security concern.

If additional information is required to review an order, we will contact you using the email address or phone number supplied at checkout. We will not ask you to send your full payment credentials or one-time security codes by email or text.