Destinations

Decortrait™ ships to the destinations available for selection at checkout. The shipping methods and destinations shown during checkout are the options currently available for your order.

If your address cannot be selected at checkout, we are unable to accept the order for delivery to that address through the website. Please do not submit an order using an incomplete or substitute address.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays observed by the fulfillment operation. Orders placed on weekends or public holidays begin processing on the next business day.

Processing time covers order review, preparation, and handoff to the carrier. It is separate from the carrier delivery period. An order confirmation means that we received your order; it does not mean that the package has been dispatched.

If we cannot dispatch an order within the timeframe stated at checkout or within the time required by applicable law, we will notify you of the delay and provide the available options, including cancellation and a refund where required.

Delivery Estimates

For U.S. orders, the estimated carrier transit time is 5–10 business days after dispatch. The total estimated time from order placement is therefore 1–3 business days for processing plus 5–10 business days in transit.

The delivery estimate is not a guaranteed delivery date. Carrier capacity, severe weather, customs processing, address corrections, and other events can affect transit time.

If a different delivery estimate or shipping method is displayed for your order at checkout, the estimate shown at checkout applies to that order.

Shipping Costs and Taxes

The shipping methods available for your address and their costs are displayed at checkout before you submit payment. Any shipping charge shown at checkout will be included in the order total.

Applicable sales taxes are calculated and displayed at checkout when required. For an order shipped internationally, customs duties, import taxes, or other charges may apply. If those charges are not collected at checkout, the recipient is responsible for paying charges imposed by the destination country or local authority.

We do not add a shipping charge to an order after checkout unless you have agreed to a change or an additional charge is required to complete a delivery arrangement requested by you.

Tracking Your Order

When tracking information is available, we will send it to the email address provided at checkout after the package has been handed to the carrier.

Carrier tracking may take up to 48 hours after the dispatch notification to show its first update. Tracking scans and delivery estimates are provided by the carrier and may not update continuously while a package is in transit.

If you have not received tracking information within 5 business days after your order confirmation, contact us with your order number at service@decortrait.com.

Address Accuracy

You are responsible for entering a complete and accurate delivery address, including the recipient’s name, street address, apartment or unit number where applicable, city, state, ZIP or postal code, and contact details requested at checkout.

If you notice an address error, email service@decortrait.com immediately and include your order number and corrected address. We can change an address only if the order has not entered fulfillment and the change can be completed before dispatch. An address change is effective only after we confirm it.

We are not responsible for a delivery failure caused by an incomplete or incorrect address submitted at checkout, except where applicable law requires otherwise.

Delivery Attempts and Delays

The carrier determines its delivery route, delivery attempts, and any pickup or redelivery options. If a delivery attempt fails, follow the instructions in the carrier’s notice or tracking page.

If tracking has not updated for 5 consecutive business days while the package is in transit, contact us. We will review the tracking information and contact the carrier when appropriate.

If we learn that an order cannot be shipped within the timeframe stated when it was placed, we will notify you and provide the revised shipping information and the options required by applicable law. Where required, you may choose to accept the delay or cancel the unshipped order for a refund.

Packages Marked as Delivered

If the carrier marks your package as delivered but you cannot find it, check the delivery location, household members, building reception, parcel lockers, and any carrier delivery notice.

If the package is still missing, contact us within 5 calendar days after the carrier’s delivery scan. Include your order number and confirm that you have checked the locations listed above. We will review the available tracking information and advise you of the next step.

Damaged Shipments

If the package or wall art arrives visibly damaged, photograph the outer packaging, the shipping label, and the product before discarding or altering the packaging. Contact service@decortrait.com within 7 calendar days after delivery where practicable, and include your order number and photographs.

We will review the information and confirm the next step. The 7-day reporting request helps us investigate promptly and does not remove any rights or remedies that cannot be limited under applicable law.

Undeliverable or Returned Packages

If a carrier returns a package because the address is incomplete, the recipient refuses delivery, or the package is not collected after the carrier’s notice, contact us when you receive the return notification.

If the package is returned to us, we will contact you using the email address provided with the order. We will confirm whether reshipment is available and disclose any additional shipping cost before arranging it. If reshipment is not arranged, any refund will be handled in accordance with applicable law and the Return & Refund Policy.